Manaakitanga is the concept of looking after one another.

It’s about protecting whakapapa; it’s about kotahitanga; it’s the unity of the collective.

We are here to support our Te Arawa whānau through the COVID-19 pandemic and beyond.

Rotorua is currently at Alert Level 2. Tamaki Mākaurau and many parts of the Waikato are at Alert Level 3.

Click here for the latest Alert Level guidance.

The COVID-19 Protection Framework

In October, the Government announced the next stage of the COVID-19 response plan.

This provides a pathway out of lockdown, so we can live more freely and with less disruption.

It is a 3-level approach to manage COVID in our community, with green, orange and red settings.

This will come into place once 90% of eligible New Zealander’s are fully vaccinated.

Proof of vaccination will be mandatory for high-risk events like concerts and large gatherings. At all levels, businesses, retail, and public facilities will generally be able to remain open for vaccinated people. Read more about the COVID-19 Protection Framework.

Getting the right information matters

Be aware of incorrect information on social media and other places.

For accurate, trustworthy information, we recommended the following sites: – A National Māori Pandemic Group established to provide accurate COVID-19 advice specifically for Māori. – A campaign for whānau, hapū, iwi, and Māori communities to help prevent the spread of COVID-19. Access resources, answers to your COVID patai and vaccination support.

Kia Hiwa Ra. Kia Hiwa Ra. Get prepared.

Now is the time to get ready for COVID-19 in our community.

Follow these simple steps to make a whānau plan or download it here.

Staying safe

If you have been to a location of interest, been a close contact of a known case, or you develop COVID symptoms, please talk to a health professional and get tested. It’s one of our best fighting tools.

Common COVID-19 symptoms include:

  • A new or worsening cough
  • Sneezing and runny nose
  • A fever
  • Temporary loss of smell or altered sense of taste
  • Sore throat
  • Shortness of breath

A full list of symptoms, including Long COVID, can be found here.

Testing centres

There are testing centres located throughout the Lakes district area.


The COVID-19 vaccine is critical to protecting our community and regaining our freedom to do the things we love and be with our friends and whānau. It has never been more urgent to protect our whakapapa. Get your vaccine now.

Alert Level boundary map

Travel across Alert Level boundaries is strictly limited. Check where the boundaries are before you travel.

This Alert Level boundary map allows you to search an address to get the current guidance.

Guidance for Marae

Please familiarise yourself with the guidance for marae and print any materials you need to ensure you can maintain a safe environment.

Health and wellbeing support

For health support, contact your GP or call Healthline on 0800 611 116. If it is an emergency, contact 111. Don’t delay seeking medical assistance for ANY health conditions.

For support with anxiety, distress or mental wellbeing, you can call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.

Financial support

For financial support, contact Te Arawa Whānau Ora Collective (07 213 1995) or Work and Income (0800 559 009).

There is more financial support advice on the COVID19 website, including if you need to self-isolate, get a test or need help with essential costs. 

Employment support

For employment support, contact Employment New Zealand (0800 20 90 20)

Support for business owners

We understand this is a stressful time for business owners. Support is available to you here.

This includes:

Tangihanga and gatherings

At Alert Level 2, there are limits on the number of people who can attend a funeral, tangihanga, kawe/hari mate or unveiling ceremony/hura kōhatu.

Up to 100 people can attend a funeral or tangihanga both indoors and outdoors.

Click here for advice on tangihanga.


These posters can be used in your business, at the marae, during an event or at any community venue. You can also order free printed materials.